Privacy Policy
This Privacy Policy (the "Policy") defines the procedure for processing and protecting personal data of users of the Website. The Policy is developed in accordance with the principles of UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) and the general principles of EU Regulation 2016/679 (GDPR). By using the Website, you consent to the processing of your personal data under the terms of this Policy.
1. General Provisions
1.1. The Website is operated by a team of specialists based in the United Arab Emirates (the "Operator"). The Website's servers are located in the United Arab Emirates.
1.2. The Operator is not a legal entity. Personal data processing is carried out in a private capacity by authorized managers of the team.
1.3. The Operator's most important goal is to respect the rights and freedoms of individuals in the processing of their personal data, including the protection of the right to privacy, personal and family secrets.
1.4. This Policy applies to all information that the Operator may obtain about visitors to the Website.
2. Basic Concepts
2.1. Personal Data — any information relating directly or indirectly to a specific or identifiable individual (data subject).
2.2. Processing of Personal Data — any action (operation) or set of actions with personal data, performed with or without the use of automation tools, including collection, recording, systematization, accumulation, storage, clarification, use, transfer, depersonalization, blocking, deletion, destruction.
2.3. Operator — the team of specialists managing the Website.
2.4. Data Subject — a user of the Website whose data is being processed.
3. What Data We Collect
3.1. The Operator may collect the following categories of personal data that the User provides voluntarily when using the chat on the Website:
•name;
•email address;
•phone number;
•company name;
•country and city;
•content of messages;
•files attached to messages.
3.2. The Website may also automatically collect depersonalized data about visitors (including cookies, IP address, browser type, device) using Internet statistics services.
4. Purposes of Processing Personal Data
4.1. The User's personal data is processed for the following purposes:
•feedback with the User, including responses to inquiries, processing of requests and applications;
•organizing negotiations between the User and potential counterparties;
•conclusion and performance of contracts to which the Operator is not a party but in the organization of which it participates;
•providing technical support;
•improving the operation of the Website and the quality of services;
•compliance with applicable legal requirements.
5. Legal Grounds for Processing
5.1. The Operator processes the User's personal data on the following grounds:
•consent of the data subject, expressed by filling in fields and/or sending messages through the chat on the Website;
•necessity for the performance of a contract or actions at the request of the subject prior to entering into a contract;
•legitimate interests of the Operator (service improvement, fraud prevention);
•compliance with legal requirements.
6. Procedure and Conditions for Processing
6.1. Processing of personal data is carried out without time limit, in any lawful manner, including in information systems with or without the use of automation tools.
6.2. The retention period for personal data is 24 months from the moment of the User's last interaction with the Website, unless otherwise required by law or contract.
6.3. The Operator takes the necessary organizational and technical measures to protect personal information from unlawful or accidental access, destruction, modification, blocking, copying, distribution, as well as from other unlawful actions of third parties.
6.4. Personal data may be transferred to authorized state authorities of the UAE only on the grounds and in the manner established by the legislation of the UAE.
6.5. The Operator does not transfer personal data to third parties without the consent of the data subject, except in cases provided for by law, as well as cases where transfer is necessary to organize a transaction between the User and the counterparty (at the User's direct request).
7. Cross-Border Data Transfer
7.1. The Operator and the Website's servers are located in the United Arab Emirates. Personal data processing is carried out in this jurisdiction.
7.2. If the User is located in another country, they consent to the transfer of their data to the UAE. The Operator takes reasonable measures to protect data in accordance with this Policy.
8. Rights of the Data Subject
8.1. The User has the right to:
•receive information regarding the processing of their personal data;
•demand clarification, blocking, or destruction of their data if it is incomplete, outdated, inaccurate, illegally obtained, or not necessary for the stated purpose;
•withdraw consent to the processing of personal data at any time;
•file a complaint with a competent data protection authority.
8.2. To exercise their rights, the User may send a request to the Operator via the feedback form on the Website. The request will be reviewed within 30 calendar days.
9. Cookies
The use of cookies is governed by a separate Cookie Policy posted on the Website.
10. Changes to this Policy
10.1. The Operator may amend this Policy without the User's consent.
10.2. The new version comes into force from the moment it is posted on the Website, unless otherwise provided by the new version.
11. Final Provisions
11.1. This Policy is drawn up in Russian and English. In case of discrepancies, the English version shall prevail.
Last updated: January 1, 2026